Customer Service Representative

About the role

The BVI Financial Services Commission is seeking a motivated professional to join its Operations Division as a Customer Service Representative. The role involves handling front‑office interactions, managing mail and supplies, and supporting office safety.

Key responsibilities

• Greet visitors, answer and direct incoming calls, and provide accurate information to clients.
• Coordinate vehicle bookings, receive and process mail, and manage office supply deliveries.
• Handle Zendesk tickets, ensure timely follow‑up and proper closure of requests.
• Support office security procedures and issue visitor badges as needed.

Required profile

• High school graduate or equivalent with at least 4 years of customer service or front‑office experience.
• Ability to work independently, follow procedures, and prioritize competing tasks.
• Strong interpersonal and communication skills, professional attitude and appearance.
• Attention to detail, accuracy, and good organizational abilities.

Required skills

• Proficiency with Zendesk ticketing system.
• Computer literacy and basic office software usage.