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Skills
Experience
Operater službe za korisnike
CAMMEO FRANŠIZA D.O.O.
2025-06 - 2025-12
Provided front‑line assistance to customers of the Wizi TAXI platform, handling inquiries, booking issues and payment disputes. Utilised CRM software to log interactions and track resolution times. Coordinated with drivers and dispatch teams to ensure timely service delivery. Achieved a 95 % customer satisfaction rating during the contract period.
Chat operater / Operater na preraspodjeli dokumentacije
LUGERA d.o.o.
2022-05 - 2025-05
Managed chat support for Vodafone Italia customers, addressing internet and fixed‑line telephony issues. Processed and redistributed technical documentation to internal teams, ensuring up‑to‑date knowledge bases. Employed ticketing systems and remote diagnostics tools, reducing average handling time by 20 %. Trained new agents on communication protocols and documentation workflows.
Chat operater / Operater na preraspodjeli dokumentacije
DEKRA d.o.o.
2019-11 - 2021-07
Provided multilingual chat assistance for ENI Gas e Luce customers, handling billing queries and service interruptions. Organized and redistributed technical documents across the energy division, improving information accessibility. Utilised energy‑sector specific CRM tools and maintained compliance with regulatory standards. Recognised for maintaining a 98 % first‑contact resolution rate.
Operater u službi za korisnike
DEKRA d.o.o.
2015-05 - 2018-04
Delivered phone and chat support for Vodafone Italia customers, covering both mobile and fixed‑line services. Handled service activation, fault diagnosis and escalation to technical teams. Utilised ticketing platforms and performed data entry for customer records. Contributed to a 15 % reduction in churn through proactive issue resolution.
Operater u službi za korisnike
ALLIANZ Zagreb d.d. – Podružnica Rijeka Istok
2013-12 - 2014-04
Engaged in insurance sales and client advisory, guiding customers through policy selection and claim processes. Managed documentation and maintained accurate client files. Achieved sales targets consistently and received commendations for customer relationship management.
Languages
Croatian
fluent
English
intermediate
Last updated: 6 hours ago